Refund Policy

Mobile Monster Return Policy

30-Day Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Mobile Monster within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online, by phone, or through Live Chat.

Returns of Items with Free Items:

If your original item included free items, you must return all associated items to receive a full refund. The retail value of any free items you keep, as well as any shipping charges, will be deducted from your refund. Mobile Monster can only refund your original purchase price—shipping fees are nonrefundable.

Eligibility Conditions:

Please read the following conditions. If all conditions are not met, Mobile Monster reserves the right to refuse the return or charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code), and must include all packing material, blank warranty cards, manuals, accompanying free items, and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Mobile Monster can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items:

  • Opened TVs, combos, and monitors 37" and larger — original packaging cannot be unsealed.

  • Opened computers and computer software — original packaging cannot be unsealed.

  • Electronic software downloads.

  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.).

  • Any computers built or modified by Mobile Monster to customer specifications.

  • Select special-order merchandise or any item indicated on the website as nonreturnable.

  • Underwater equipment that has been submerged.

  • Opened or unwrapped educational tapes and books.

Defective or Damaged Items:

Defective items may be repaired, exchanged, or refunded at our discretion for the same model or the manufacturer's equivalent model. Return shipping fees for verified defective or damaged items will be reimbursed.

Exchanges:

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits:

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability:

Mobile Monster is not responsible for personal data or items left in returned merchandise. Mobile Monster is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Note:

Any electronics containing user profile data must be either factory reset or password unlocked before sending back to Mobile Monster for return.